Managed Security Operations Center (SOC)

Every engagement is staffed with clearly defined roles, so an alert always has an owner:

• SOC Monitor or Administrator: oversees all SOC operations and steps in as needed.
• Security Analyst: gathers security insights and monitors data flows across business assets.
• Threat Investigator: investigates incidents to determine the cause and collaborates with responders.
• Threat Responder: executes response actions to mitigate detected threats.
• Auditor: ensures compliance with security policies and regulations.

Alongside the tiered roles, a number of technical and specialty roles support the SOC:

• Malware Analysts and Reverse Engineers: reverse engineer malware to support the response to sophisticated threats, informing incident investigations, feeding threat intelligence back into the SOC, and improving future detection.
• Threat Hunters: proactively hunt for threats already inside the organization, reviewing logs and analysing publicly available threat intelligence from outside it. The role maps to Tier 2.
• Forensics Specialists: investigate cyber events and crimes involving IT systems, networks, and digital evidence.
• Vulnerability Managers: continually identify, assess, report on, manage, and remediate vulnerabilities across endpoints, workloads, and systems.
• Security Architect: plans, researches, and designs the security infrastructure, runs regular system and vulnerability tests, supervises enhancements, and establishes recovery procedures.
• Security Consultant: researches security standards, best practices, and systems, provides an industry overview, benchmarks current SOC capabilities, and helps design robust security architectures.

We identify, analyze, and prioritize risks to protect your organization's IT assets proactively, following a risk-based approach so vulnerabilities are addressed based on severity and potential impact:

• Risk identification across cloud, on-prem, and hybrid environments.
• Regular vulnerability assessments and compliance checks.
• Threat modelling and risk mitigation planning.
• Prioritization of risks based on impact and likelihood of occurrence.

When an incident occurs, our team initiates rapid response actions: cleaning databases, securing systems, and stopping harmful processes, followed by robust recovery protocols:

• Immediate isolation of compromised systems or endpoints.
• Blocking malicious IPs, domains, and file hashes.
• Implementing emergency patches or virtual patching.
• Collaborating with internal teams for a coordinated response.
• Initiating quarantine protocols to prevent the spread of malware or ransomware.

When incidents occur, our SOC team ensures a structured and efficient response process to minimize damage and downtime:

• Activation of pre-established Incident Response (IR) plans.
• Rapid identification, containment, and eradication of threats.
• Restoration of compromised systems to normal operations.
• Coordination with stakeholders and legal teams as needed.
• Continuous post-incident monitoring to prevent recurrence.

We provide detailed reports to keep stakeholders informed about the security posture and the actions taken by our SOC team:

• Daily, weekly, and monthly reports: insights into threats, incidents, and operational metrics.
• Executive dashboards: summarized metrics for decision-makers.
• Compliance reports: tailored for audits and regulatory compliance (e.g., PCI-DSS, SOC2).
• Post-incident reports: detailed root cause analysis and recommendations for future prevention.

Laburity's SOC services run continuously, providing non-stop monitoring and threat management:

• 24/7 threat monitoring: real-time visibility into IT and cloud environments.
• Always-on incident detection and response: immediate action on any detected anomaly.
• Follow-the-sun support model: our global team ensures constant vigilance, no matter the time zone.
• Proactive alerts and notifications: instant alerts for critical events to minimize response times.

We ensure compliance with national and international regulations, including PCI-DSS, GDPR, SOC2, and ISO standards. Our managed SOC services include compliance audits to meet stringent governance requirements.

Tier 1 analysts monitor security events, analyse alerts, and perform the basic triage that separates real signal from false positives. They collect raw data, review alarms, confirm or adjust the criticality of each alert, and enrich it with relevant context.

For every alert, the triage specialist decides whether it is justified or a false positive — alert fatigue is a real issue, and this is where it is contained. They also identify other high-risk events and potential incidents, prioritizing each according to criticality. Anything that cannot be resolved at this level is escalated to Tier 2. Triage specialists typically also manage and configure the monitoring tools.

Tier 2 analysts review the higher-priority incidents escalated from triage and assess them in far more depth using threat intelligence, such as indicators of compromise and updated detection rules. They establish the scope of an attack and identify which systems are affected.

This is where the raw attack telemetry collected at Tier 1 becomes actionable threat intelligence. Incident responders design and implement the strategies to contain and recover from an incident. If a Tier 2 analyst hits major difficulty identifying or mitigating an attack, additional Tier 2 analysts are consulted, or the incident escalates to Tier 3.

Tier 3 analysts are the most experienced people in the SOC. They handle the major incidents escalated by incident responders, and they perform or supervise the vulnerability assessments and penetration tests that identify possible attack vectors.

Their most important responsibility is proactive: identifying threats, security gaps, and vulnerabilities that are not yet known. They also recommend ways to optimize the deployed monitoring tools, and review the critical alerts, threat intelligence, and security data produced by Tiers 1 and 2.

SOC managers supervise the security operations team. They provide technical guidance where needed, but their primary responsibility is managing the team well: hiring, training, and evaluating members, creating processes, assessing incident reports, and developing the crisis communication plans.

They also oversee the financial aspects of the SOC, support security audits, and report to the CISO or equivalent leadership, keeping operations aligned with your wider security objectives.